Greetings! I hope you all have had a fantastic summer and were able to spend time with family and friends enjoying all it has to offer. Daylight is getting a little shorter, the locusts are singing their song, and my kids are groaning about heading back to school… this can only mean autumn is quickly approaching. Autumn is my favorite time of year and living in the Midwest allows me to experience the gorgeous change in seasons. Not all change is received in such a positive manner. In our Industry, we deal with seemingly never ending changes in regulations, technology, human resource issues, and service expectations just to name a few. Make sure you are using all of the resources in your ICA toolbox to not only survive these changes but perhaps even come to embrace them!
My favorite tool that I employ is my attendance at the Annual Education Conference. We are just a few short weeks away from gathering at the beautiful JW Marriot Marco Island for the 109th edition and are excited about all of the educational and networking opportunities planned. In addition to the diverse education offerings and two separate beach events our keynote speaker Amy VanDyken will deliver a message of inspiration that will illustrate no change is too great to overcome. If you have not had the opportunity to register, don’t worry there is still time!
We are nearing completion of a multiyear initiative to update the C4 Management Course in the ALHC/FLHC curriculum. This freshly updated course will better address issues the contemporary manager faces including leadership, technology, multi-generational work force, and remote staffing. We plan to share more details with you in the coming months!
Finally, I would once again like to thank all of you for the opportunity to serve as your President over the past year. It has been a very rewarding experience and one that has provided me much personal and professional enrichment.
Until Marco Island… Be Well!
Marc Carlson, FLMI, FLHC, FALU
President, International Claim Association
Modern Woodmen of America