Hello friends!  Autumn has arrived and I hope you have the opportunity to enjoy some of the best the season has to offer.  Whether it be watching football, huddling around a bonfire with friends, or enjoying everything that is pumpkin I hope you are able to make the most of the season.

In this update, we will summarize two recent California decisions, one on the bad faith defense of genuine dispute and one on E.R.I.S.A. We will also discuss a U.S. Supreme Court decision on E.R.I.S.A. If you have not done so, please provide us with your email address. Please contact us if you would like copies of any of the decisions discussed below.  

Last October, the fraud predictive modeling team met… just as it had throughout 2017.  We were all somewhat pleased.  The model was running based on the data we had entered and positive information was being produced. 

As a best practice, I recommend investigating all foreign death claims. Due to technological advancements, it is becoming easier for individuals to purchase or steal illegitimate documents. This doesn’t mean that I complete full investigations on all foreign, some are as easy as reviewing the documentation that is supplied. Other investigations can take months to complete.

Even though paper records for most medical practices have evolved to digital, all of that data currently resides in silos, where consumers attempt to reconcile data among their providers and health payors. This can be challenging, as there is no single source that identifies where all of an individual’s health data resides, let alone the order in which it was entered.

When I think of summer, I think of hot dogs, baseball, kids out of school, fireworks and family vacations! This year, it also signifies to me that the ICA Annual Education Conference in San Diego is just a few short months from now.

Availability and procedures to research the most commonly requested records within México.

On June 15, 2017, American International Group and Standard Chartered Bank announced the first multinational smart contract-based insurance policy using blockchain. Although significant because AIG partnered with IBM to tackle one of the most complex areas in insurance, the development is most noteworthy because it has placed blockchain technology at the forefront of emerging tech in the business world.

Questions ranging from the language of medicine to the management of claim operations.

Key information for claim professionals (available to members only).

“What can I do to IMPROVE my attitude?” This is one of the most asked questions I get.
Being positive most of the time allows you to enjoy life more.

Before you let another day go by, make sure you register now for this year’s Annual Education Conference.

Learn more about membership, online resources, conference sponsorship, and more!

Greetings from unseasonably warm North Carolina!  

We are saddened to announce the passing of two of our members, Thomas Lebron Jackson of Indianapolis, IN, and Robert N. "Bob" Fischer Jr., of Bloomington, Indiana. 

During 2016, we received 283 requests for our services.  This number is down slightly from the two previous years, but the number is still significant.

The ICA will have an exhibitor booth at the AHOU and ECC Conferences. We hope that you will stop by to meet ICA staff and learn more about the organization!

Committee Recruitment and Advertising opportunities for the Claims Industry

Fifteen participants of the ICA Life and Annuity Committee gathered at The Westin La Paloma in the foothills of the Santa Catalina Mountains on  February  26-27,  2017  to  plan  6  sessions  and  12  roundtables  for  the  108th  Annual  Education  Conference  in  September.

Remote surveillance has modernized the investigative process and is arguably the most effective piece of surveillance technology to evolve in over 3-decades. In this article, I will break down the most popular methods of remote surveillance and explain their corresponding risks.