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THE IQ:
ICA QUARTERLY

Winter 2017 Edition

Welcome!

The IQ: ICA Quarterly was created to be the online newsletter of choice for professionals in the claims industry. Through a blog format, we hope to provide a venue for ICA members to share information including success stories, breaking industry news, and updates on activities of the ICA leadership. We believe this new format will help our community prepare for the future by sharing ideas and best practices and encourage you, as ICA members, to submit content as part of your own professional development.

The IQ will be published in the Winter, Spring, Summer and Fall. To contribute an article please contact ICA Staff at memberservices@claim.org with a brief description. Submissions will be reviewed by the Marketing Committee.

Please note: Some articles are public while others are reserved for ICA members and require login. To confirm your membership status please view the list of current members

If you are interested in applying for membership please read about our corporate or individual membership options and complete and submit the appropriate membership application.

For help with your member-login please email memberservices@claim.org

President's Welcome
February 11, 2017

President's Welcome

Greetings from unseasonably warm North Carolina!  

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In Memoriam
February 10, 2017

In Memoriam

We are saddened to announce the passing of two of our members, Thomas Lebron Jackson of Indianapolis, IN, and Robert N. "Bob" Fischer Jr., of Bloomington, Indiana. 

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Law Enforcement Inquiries
February 9, 2017

Law Enforcement Inquiries

During 2016, we received 283 requests for our services.  This number is down slightly from the two previous years, but the number is still significant.

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See you soon!
February 8, 2017

See you soon!

The ICA will have an exhibitor booth at the AHOU and ECC Conferences. We hope that you will stop by to meet ICA staff and learn more about the organization!

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Recruitment
February 7, 2017

Recruitment

Committee Recruitment and Advertising opportunities for the Claims Industry

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Committee Spotlight: Life and Annuity Committee
February 6, 2017

Committee Spotlight: Life and Annuity Committee

Fifteen participants of the ICA Life and Annuity Committee gathered at The Westin La Paloma in the foothills of the Santa Catalina Mountains on  February  26-27,  2017  to  plan  6  sessions  and  12  roundtables  for  the  108th  Annual  Education  Conference  in  September.

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Remote Surveillance — Understanding the Difference
February 5, 2017

Remote Surveillance — Understanding the Difference

Remote surveillance has modernized the investigative process and is arguably the most effective piece of surveillance technology to evolve in over 3-decades. In this article, I will break down the most popular methods of remote surveillance and explain their corresponding risks.

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Professional Development Corner – The Agenda Bell Curve
February 4, 2017

Professional Development Corner – The Agenda Bell Curve

Last year I attended a workshop led by author and University of Michigan Professor Dr. John Tropman on effective meeting management. Dr. Tropman shared many strategies for improving meeting effectiveness and improving group decision making. One of the key takeaways from his presentation that can translate to any industry was how to develop an engaging meeting agenda by implementing the Agenda Bell Curve model.

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Understanding the funeral rituals of different religions is important when processing a foreign claim.
February 3, 2017

Understanding the funeral rituals of different religions is important when processing a foreign claim.

As a life claim examiner presented with a foreign death claim do you have a thorough understanding of the funeral rituals based on the religion of your insured?  Having knowledge of the funeral rituals of various religions around the world will enable you to understand when the disposition of the insured’s body is contrary to their beliefs. 

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ICA Member Webinar: Producer/Agent Fraud: A Continuing and Ever Changing Dilemma
February 2, 2017

ICA Member Webinar: Producer/Agent Fraud: A Continuing and Ever Changing Dilemma

Mark your calendar! The webinar will take place on Wednesday, March 15 at 2pm Eastern.  Members will be invited to register in advance. The webinar is limited to 100 RSVP’s.

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Why We Should
January 6, 2017

Why We Should "Like" Social Media Discovery: Litigation Considerations in a Facebook World

The meteoric rise of social media in our society comes with some amazing statistics. Recent studies reflect that fifty-six percent (56%) of Americans have a profile on a social networking site. Twenty-two percent (22%) of Americans use social networking sites several times per day and twenty-three percent (23%) of Facebook users check their accounts five or more times per day. In fact, usage tracking shows that the average American user spends three or more hours per day on social networking sites.

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Measuring the Cost of Investigations
January 6, 2017

Measuring the Cost of Investigations

If you have been in claims long enough and are like most seasoned claim professionals, you can relate to the pressures that can be brought to bear to reduce claim expenses. Claim investigation expenses are often one of the first items to get scrutinized when a company is looking for places to reduce costs. But, is this the right place?

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President's Remarks
January 6, 2017

President's Remarks

Emily Sudermann, JD
Lincoln Financial Group

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NAIC Introduces National Life Insurance Policy Locator
January 5, 2017

NAIC Introduces National Life Insurance Policy Locator

A special announcement from NAIC

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