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Winter 2017 Edition

Welcome!

The IQ: ICA Quarterly was created to be the online newsletter of choice for professionals in the claims industry. Through a blog format, we hope to provide a venue for ICA members to share information including success stories, breaking industry news, and updates on activities of the ICA leadership. We believe this new format will help our community prepare for the future by sharing ideas and best practices and encourage you, as ICA members, to submit content as part of your own professional development.

The IQ will be published in the Winter, Spring, Summer and Fall. To contribute an article please contact ICA Staff at memberservices@claim.org with a brief description. Submissions will be reviewed by the Marketing Committee.

Please note: Some articles are public while others are reserved for ICA members and require login. To confirm your membership status please view the list of current members

If you are interested in applying for membership please read about our corporate or individual membership options and complete and submit the appropriate membership application.

For help with your member-login please email memberservices@claim.org

President's Welcome
October 18, 2017

President's Welcome

Hello friends!  Autumn has arrived and I hope you have the opportunity to enjoy some of the best the season has to offer.  Whether it be watching football, huddling around a bonfire with friends, or enjoying everything that is pumpkin I hope you are able to make the most of the season.

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LTL Second Quarter 2017 News Letter
October 18, 2017

LTL Second Quarter 2017 News Letter

In this update, we will summarize two recent California decisions, one on the bad faith defense of genuine dispute and one on E.R.I.S.A. We will also discuss a U.S. Supreme Court decision on E.R.I.S.A. If you have not done so, please provide us with your email address. Please contact us if you would like copies of any of the decisions discussed below.  

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Let's Go: Reflections on a Year of Fraud Predictive Modeling
October 18, 2017

Let's Go: Reflections on a Year of Fraud Predictive Modeling

Last October, the fraud predictive modeling team met… just as it had throughout 2017.  We were all somewhat pleased.  The model was running based on the data we had entered and positive information was being produced. 

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How to do a Desktop Foreign Death Claim Investigation
October 18, 2017

How to do a Desktop Foreign Death Claim Investigation

As a best practice, I recommend investigating all foreign death claims. Due to technological advancements, it is becoming easier for individuals to purchase or steal illegitimate documents. This doesn’t mean that I complete full investigations on all foreign, some are as easy as reviewing the documentation that is supplied. Other investigations can take months to complete.

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Electronic Health Records: Is Blockchain a Good Fit?
October 18, 2017

Electronic Health Records: Is Blockchain a Good Fit?

Even though paper records for most medical practices have evolved to digital, all of that data currently resides in silos, where consumers attempt to reconcile data among their providers and health payors. This can be challenging, as there is no single source that identifies where all of an individual’s health data resides, let alone the order in which it was entered.

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President's Welcome
July 6, 2017

President's Welcome

When I think of summer, I think of hot dogs, baseball, kids out of school, fireworks and family vacations! This year, it also signifies to me that the ICA Annual Education Conference in San Diego is just a few short months from now.

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Researching Records in México
July 6, 2017

Researching Records in México

Availability and procedures to research the most commonly requested records within México.

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Blockchain and Hype:  Where Are We Today?
July 6, 2017

Blockchain and Hype: Where Are We Today?

On June 15, 2017, American International Group and Standard Chartered Bank announced the first multinational smart contract-based insurance policy using blockchain. Although significant because AIG partnered with IBM to tackle one of the most complex areas in insurance, the development is most noteworthy because it has placed blockchain technology at the forefront of emerging tech in the business world.

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Q&A: Test Your Knowledge
July 6, 2017

Q&A: Test Your Knowledge

Questions ranging from the language of medicine to the management of claim operations.

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Collecting Cause of Death Data
July 6, 2017

Collecting Cause of Death Data

Key information for claim professionals (available to members only).

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Professional Development Corner: 20 Ways To IMPROVE Attitudes
July 6, 2017

Professional Development Corner: 20 Ways To IMPROVE Attitudes

“What can I do to IMPROVE my attitude?” This is one of the most asked questions I get.
Being positive most of the time allows you to enjoy life more.

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Join Us in San Diego!
July 6, 2017

Join Us in San Diego!

Before you let another day go by, make sure you register now for this year’s Annual Education Conference.

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Newsbites: Quick News You Can Use
July 6, 2017

Newsbites: Quick News You Can Use

Learn more about membership, online resources, conference sponsorship, and more!

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President's Welcome
February 11, 2017

President's Welcome

Greetings from unseasonably warm North Carolina!  

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In Memoriam
February 10, 2017

In Memoriam

We are saddened to announce the passing of two of our members, Thomas Lebron Jackson of Indianapolis, IN, and Robert N. "Bob" Fischer Jr., of Bloomington, Indiana. 

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Law Enforcement Inquiries
February 9, 2017

Law Enforcement Inquiries

During 2016, we received 283 requests for our services.  This number is down slightly from the two previous years, but the number is still significant.

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See you soon!
February 8, 2017

See you soon!

The ICA will have an exhibitor booth at the AHOU and ECC Conferences. We hope that you will stop by to meet ICA staff and learn more about the organization!

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Recruitment
February 7, 2017

Recruitment

Committee Recruitment and Advertising opportunities for the Claims Industry

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Committee Spotlight: Life and Annuity Committee
February 6, 2017

Committee Spotlight: Life and Annuity Committee

Fifteen participants of the ICA Life and Annuity Committee gathered at The Westin La Paloma in the foothills of the Santa Catalina Mountains on  February  26-27,  2017  to  plan  6  sessions  and  12  roundtables  for  the  108th  Annual  Education  Conference  in  September.

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Remote Surveillance — Understanding the Difference
February 5, 2017

Remote Surveillance — Understanding the Difference

Remote surveillance has modernized the investigative process and is arguably the most effective piece of surveillance technology to evolve in over 3-decades. In this article, I will break down the most popular methods of remote surveillance and explain their corresponding risks.

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