The IQ: ICA Quarterly was created to be the online newsletter of choice for professionals in the claims industry. Through a blog format, we hope to provide a venue for ICA members to share information including success stories, breaking industry news, and updates on activities of the ICA leadership. We believe this new format will help our community prepare for the future by sharing ideas and best practices and encourage you, as ICA members, to submit content as part of your own professional development.
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Fifteen participants of the ICA Life and Annuity Committee gathered at The Westin La Paloma in the foothills of the Santa Catalina Mountains on February 26-27, 2017 to plan 6 sessions and 12 roundtables for the 108th Annual Education Conference in September.
Remote surveillance has modernized the investigative process and is arguably the most effective piece of surveillance technology to evolve in over 3-decades. In this article, I will break down the most popular methods of remote surveillance and explain their corresponding risks.
Last year I attended a workshop led by author and University of Michigan Professor Dr. John Tropman on effective meeting management. Dr. Tropman shared many strategies for improving meeting effectiveness and improving group decision making. One of the key takeaways from his presentation that can translate to any industry was how to develop an engaging meeting agenda by implementing the Agenda Bell Curve model.
As a life claim examiner presented with a foreign death claim do you have a thorough understanding of the funeral rituals based on the religion of your insured? Having knowledge of the funeral rituals of various religions around the world will enable you to understand when the disposition of the insured’s body is contrary to their beliefs.
Mark your calendar! The webinar will take place on Wednesday, March 15 at 2pm Eastern. Members will be invited to register in advance. The webinar is limited to 100 RSVP’s.
The meteoric rise of social media in our society comes with some amazing statistics. Recent studies reflect that fifty-six percent (56%) of Americans have a profile on a social networking site. Twenty-two percent (22%) of Americans use social networking sites several times per day and twenty-three percent (23%) of Facebook users check their accounts five or more times per day. In fact, usage tracking shows that the average American user spends three or more hours per day on social networking sites.
If you have been in claims long enough and are like most seasoned claim professionals, you can relate to the pressures that can be brought to bear to reduce claim expenses. Claim investigation expenses are often one of the first items to get scrutinized when a company is looking for places to reduce costs. But, is this the right place?
A special announcement from NAIC