ICA Logo
The IQ logo

Spring 2018 Edition

Welcome!

The IQ: ICA Quarterly was created to be the online newsletter of choice for professionals in the claims industry. Through a blog format, we hope to provide a venue for ICA members to share information including success stories, breaking industry news, and updates on activities of the ICA leadership. We believe this new format will help our community prepare for the future by sharing ideas and best practices and encourage you, as ICA members, to submit content as part of your own professional development.

The IQ will be published in the Winter, Spring, Summer and Fall. To contribute an article please contact ICA Staff at memberservices@claim.org with a brief description. Submissions will be reviewed by the Marketing Committee.

Please note: Some articles are public while others are reserved for ICA members and require login. To confirm your membership status please view the list of current members

If you are interested in applying for membership please read about our corporate or individual membership options and complete and submit the appropriate membership application.

For help with your member-login please email memberservices@claim.org

President's Welcome
March 7, 2018

President's Welcome

Greetings everyone!!!!  I hope this correspondence finds you all well and like me, eager for spring’s arrival.  As I write this note, the Winter Olympics are in full swing and I am in awe at the display of excellence from all those competing. 

More

Message from ICA Annual Conference Chair Tony Ferrante, FLMI, FLHC, AALU, ARA, ACS
March 7, 2018

Message from ICA Annual Conference Chair Tony Ferrante, FLMI, FLHC, AALU, ARA, ACS

Greetings ICA members –

Our industry is facing a number of challenges.  In recent years, competitive pressures, economic volatility and regulatory changes have required insurance carriers to operate more efficiently and be more resourceful than ever before. 

More

Annual Conference Scholarship Program
March 7, 2018

Annual Conference Scholarship Program

In an effort to advance the ICA’s educational offerings, the ICA invites all corporate members to submit a proposal for a white paper and conference presentation that explore the same topic. Upon completion of writing assignment and necessary approvals, white paper authors will be granted one complimentary conference registration to present their white paper topic at the 109th Annual Education Conference.  

More

Did You Know?
March 7, 2018

Did You Know?

Did you know the Coalition Against Insurance Fraud (“CAIF”) published a report on fraud in life and disability insurance?  If you are not familiar with CAIF (www.insurancefraud.org), it’s one of many different web based resources available for claims professionals to locate information.  As indicated by its name, CAIF focuses on fighting insurance fraud. 

More

Decoding the Death Certificate; Whoever said the
March 7, 2018

Decoding the Death Certificate; Whoever said the "dead tell no tales" was clearly unfamiliar with forensic claims

Whoever said the “dead tell no tales” was clearly unfamiliar with forensic claims. In cases of sudden or unexpected mortality, the humble death certificate can provide essential reading for the claims examiner often in conjunction with a police report or medical examiner’s report.

More

ICA Past President Alfred Hammond (1926-2018)
March 7, 2018

ICA Past President Alfred Hammond (1926-2018)

We are saddened to learn of the recent passing of Alfred S. Hammond, (92), ICA Past President (1969-1970). He loved the ICA and was a mentor to many including ICA Past President Jim Adams.

More

Q&A: Test Your Knowledge
March 7, 2018

Q&A: Test Your Knowledge

Questions ranging from the language of medicine to the management of claim operations.

More

Can insurers fight fraud while privacy vanishes?
March 7, 2018

Can insurers fight fraud while privacy vanishes?

A billionaire tossed a verbal stone into an electronic pond, causing ripples worldwide.“ All these concerns about privacy tend to be old-people issues,” LinkedIn founder Reid Hoffman proclaimed about the new world of electronic communication.

More

2018 ICA Calendar
March 7, 2018

2018 ICA Calendar

Check for upcoming ICA and industry events.

More

President's Welcome
October 18, 2017

President's Welcome

Hello friends!  Autumn has arrived and I hope you have the opportunity to enjoy some of the best the season has to offer.  Whether it be watching football, huddling around a bonfire with friends, or enjoying everything that is pumpkin I hope you are able to make the most of the season.

More

LTL Second Quarter 2017 News Letter
October 18, 2017

LTL Second Quarter 2017 News Letter

In this update, we will summarize two recent California decisions, one on the bad faith defense of genuine dispute and one on E.R.I.S.A. We will also discuss a U.S. Supreme Court decision on E.R.I.S.A. If you have not done so, please provide us with your email address. Please contact us if you would like copies of any of the decisions discussed below.  

More

Let's Go: Reflections on a Year of Fraud Predictive Modeling
October 18, 2017

Let's Go: Reflections on a Year of Fraud Predictive Modeling

Last October, the fraud predictive modeling team met… just as it had throughout 2017.  We were all somewhat pleased.  The model was running based on the data we had entered and positive information was being produced. 

More

How to do a Desktop Foreign Death Claim Investigation
October 18, 2017

How to do a Desktop Foreign Death Claim Investigation

As a best practice, I recommend investigating all foreign death claims. Due to technological advancements, it is becoming easier for individuals to purchase or steal illegitimate documents. This doesn’t mean that I complete full investigations on all foreign, some are as easy as reviewing the documentation that is supplied. Other investigations can take months to complete.

More

Electronic Health Records: Is Blockchain a Good Fit?
October 18, 2017

Electronic Health Records: Is Blockchain a Good Fit?

Even though paper records for most medical practices have evolved to digital, all of that data currently resides in silos, where consumers attempt to reconcile data among their providers and health payors. This can be challenging, as there is no single source that identifies where all of an individual’s health data resides, let alone the order in which it was entered.

More

President's Welcome
July 6, 2017

President's Welcome

When I think of summer, I think of hot dogs, baseball, kids out of school, fireworks and family vacations! This year, it also signifies to me that the ICA Annual Education Conference in San Diego is just a few short months from now.

More

Researching Records in México
July 6, 2017

Researching Records in México

Availability and procedures to research the most commonly requested records within México.

More

Blockchain and Hype:  Where Are We Today?
July 6, 2017

Blockchain and Hype: Where Are We Today?

On June 15, 2017, American International Group and Standard Chartered Bank announced the first multinational smart contract-based insurance policy using blockchain. Although significant because AIG partnered with IBM to tackle one of the most complex areas in insurance, the development is most noteworthy because it has placed blockchain technology at the forefront of emerging tech in the business world.

More

Q&A: Test Your Knowledge
July 6, 2017

Q&A: Test Your Knowledge

Questions ranging from the language of medicine to the management of claim operations.

More

Collecting Cause of Death Data
July 6, 2017

Collecting Cause of Death Data

Key information for claim professionals (available to members only).

More

Professional Development Corner: 20 Ways To IMPROVE Attitudes
July 6, 2017

Professional Development Corner: 20 Ways To IMPROVE Attitudes

“What can I do to IMPROVE my attitude?” This is one of the most asked questions I get.
Being positive most of the time allows you to enjoy life more.

More